BHS has retained its status as a Best Practices Agency, an elite group of independent insurance agencies around the United States participating in the Independent Insurance Agents & Brokers of America (IIABA or the Big “I”) “Best Practices” Study Group. Agencies that earn the prestigious distinction of a “Best Practices Agency” demonstrate the following characteristics:
- Focus on customer service and satisfaction
- Frequent customer contact
- Valued staff
- Participatory management
- Vision
- Win/win supplier relationships
- Efficient processes
- Continuous improvement
- Focus on revenue growth
Each year since 1993, IIABA and Reagan Consulting, an Atlanta-based management consulting firm, join forces to study the country’s leading agencies in six revenue categories. The agencies comprising the study groups are selected every third year through a comprehensive nomination and qualifying process and awarded a “Best Practices Agency” designation. The selected “Best Practices” agencies retain their status during the three-year cycle by submitting extensive financial and operational data for review each year.
This year concludes the current three-year study cycle in which more than 1,100 independent agencies throughout the U.S. were nominated to take part in the annual study, but only 217 agencies qualified for the honor. To be chosen, the agency had to be among the 35-45 top-performing agencies in one of six revenue categories.
Thank you to all of our clients, employees and insurance company partners - BHS wouldn’t be successful without you! We are truly a blessed organization!