BHS has been recognized as a West Michigan 101 Best and Brightest Company to Work For in 2016, 2017, and 2018. If you are interested in joining BHS, send your resume and cover letter to Jennifer Slocum.

Current opportunities posted: December 27, 2018

Account Manager - Group Benefits

Account Manager - Personal Lines


Account Manager – Group Benefits

As a member of the Group Benefits team, the Customer Service Agent will assist the Producers and with new business/renewals, and provide client support.


  • Assist the Producer in gathering the necessary information regarding new/existing accounts and submits this information to the various carriers to obtain proposals.
  • Review the proposals received from the various carriers and make recommendations to the Producer, and then place these in a formal proposal presentation.
  • Conduct client presentations in the absence of the Producer.
  • Coordinate the workflow for the Producer between the internal staff, clients and insurance carriers.
  • Effect changes in coverage as requested and needed by customer.
  • Direct a smooth transition from one carrier to another carrier.
  • Perform periodic service calls on all accounts and complete a report on a monthly basis.
  • Update all accounts on the agency management system when a change to a new carrier is made or a renewal is completed to maintain files.
  • Maintain awareness of new developments or changes with the various carriers and new Federal/State laws that may affect how our clients must administer their benefit programs, and communicate this information to clients and team members.
  • Develop and maintain a positive relationship and rapport with each insurance carrier to satisfy our clients’ needs and facilitate the processing of business.
  • Handle or refer all requests by our clients.


  • Life and Health license, 3-5 years’ experience (large account experience preferred).
  • Organizing and coordinating skills.
  • Self-funded background a plus.
  • Ability to effectively prioritize work tasks.
  • Intermediate computer skills – knowledge of word processing, spreadsheets, and email required. Knowledge of Epic software is a plus.
  • Excellent communication skills, both verbal and written.
  • Ability to multi task and prioritize with numerous interruptions.

Account Manager – Personal Lines

Candidates interested in this position should be able to assist clients with personal lines coverage; work closely with companies to write and maintain business.


  • Assist and educate clients regarding insurance coverage and exclusions, billing, and policies available by telephone, email, or visits to the agency.
  • Underwrite and place new accounts; round out current client portfolio.
  • Quote coverage with our carriers, issue new business, make changes to policies and obtain rates for additional coverage.
  • Take claim reports and submit internally for processing.
  • Maintain computer files on clients and detail activities regarding customer contact; maintain active records on company and insured activities.
  • Access carrier websites for issuing policy changes and new business.
  • Work with producers on new accounts or changes to existing accounts; keep producers fully informed of important activities on their accounts.
  • Review terminations and cancellations to determine action to be taken.
  • Process renewals and remarkets.
  • Handle premium payment transactions.


  • P&C License
  • CISR or CIC Designation a plus
  • Knowledge of insurance products and usage including rating procedures, coverages, and industry operations.
  • Ability to multi task and prioritize with numerous interruptions.
  • Intermediate computer skills – knowledge of word processing, spreadsheets, and emails required. Knowledge of Epic agency management system a plus.

Best & Brightest

​If you think you are one of the Best and Brightest and would like to work for our company, reach out to us and let us know.

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