Current Openings

Information Technology Support

The IT Support member will be primarily responsibility for the support, installation, troubleshooting, and maintenance of Microsoft-based devices in support of our BHS Team. We want you to join BHS if you love the challenge of working in a growing environment, enjoy learning and sharing ideas with your peers, and most importantly can communicate well with others.

RESPONSIBILITIES:

  • Troubleshooting, fixing, installing and configuring Windows workstations in domain-based networks
  • Repairing corrupted files and programs, restoring systems, data backup solutions, anti-virus software
  • Installation of software and configuration for desktops with an emphasis on best practices
  • Managing systems tools and practices
  • Managing Office 365, including support of email, SharePoint, Teams and the Microsoft Security & Compliance Center
  • Setting up and configuring new workstations/laptops
  • Understanding of basic network configurations and routing practices
  • Compliance with organizational policies and procedures, including code of conduct and attendance policy

MINIMUM QUALIFICATIONS:

  • Associates degree in Information Technology or related field
  • 1-3 years of experience supporting Windows business computer systems
  • The ability to communicate clearly and effectively to all users regardless of their technical abilities while remaining courteous
  • Able to work well under pressure in critical situations or when under a deadline
  • A superior troubleshooter—not only able to diagnose but to assess the essence of a client’s problem or request, understanding what they really need, not just what they asked for or described
  • Able to project a positive and professional service attitude
  • Skilled in time management with the ability to prioritize tasks, estimate time to complete them, and adjust priorities when necessary (be flexible)
  • Able to work in a disciplined, focused manner when working inside of an office environment
  • Self-organized and have multi-tasking skills
  • Excellent with follow-thru. Must complete ticket entries in a timely manner and alert team of open action items. Must also communicate with end users to set clear expectations

Knowledge Of:

  • Office 365 products
  • Antivirus software
  • VPN functionality
  • Firewall configurations
  • Other general office equipment – phones, copiers, printers, etc.