Current Openings

RESPONSIBILITIES:

End User Support:

• Serve as the first point of contact for IT support requests via phone, email, or ticketing system.
• Troubleshoot and resolve issues related to Windows, Microsoft 365, Teams, printers, mobile devices, and network connectivity.
• Provide remote and on-site support for hardware and software problems.
• Escalate complex issues to higher-level staff or vendors when necessary.

System & Account Administration:

• Manage user accounts, permissions, and groups in Active Directory and Microsoft 365.
• Assist with onboarding/offboarding processes including provisioning, device setup, and access control.
• Support deployment and patching of workstations, laptops, and peripherals.

Project & Operations Support:

• Assist with IT infrastructure and security projects, such as system migrations, upgrades, and equipment rollouts.
• Maintain documentation of procedures, inventory, and system configurations.
• Participate in cybersecurity initiatives including phishing awareness, endpoint protection, and MFA management.

Customer Service & Communication:

• Deliver excellent service and clear communication to users at all technical levels.
• Document resolutions in the ticketing system and contribute to the internal knowledge base.
• Collaborate with the IT team to continuously improve support efficiency and user experience.

Compliance with organizational policies and procedures, including code of conduct and attendance policy

MINIMUM QUALIFICATIONS:

Required:

• 2+ years of experience in IT help desk or technical support role.
• Strong knowledge of Windows 10/11, Microsoft 365 (Exchange, Teams, SharePoint), and basic networking.
• Experience with Active Directory, group policy, and user management.
• Familiarity with remote support tools and ticketing systems.
• Excellent problem-solving, multitasking, and communication skills.

Preferred:

• CompTIA A+, Network+, or Microsoft certifications.
• Experience with endpoint management tools (e.g., Intune, SCCM, RMM).
• Exposure to security platforms (email filtering, MFA, EDR).
• Understanding of basic scripting (PowerShell) or automation tools.
• Able to project a positive and professional service attitude.
• Skilled in time management with the ability to prioritize tasks, estimate time to complete them, and adjust priorities when necessary (be flexible).
• Must complete ticket entries in a timely manner and alert team of open action items. Must also communicate with end users to set clear expectations .