Personal Claim

Personal Claim

Contact us as soon as possible after a property or automobile claim. Call us directly at 616.531.1900 or submit a claim form below to this email.

Click here to download the Auto Claim Form and/or the Home Loss Claim Form.

See below for descriptions of the personal claims processes.

Claim Questions?

Have questions that need answering? Fill out a claims form to the left to get started. Or fill out the contact form below if you would like someone to contact you.

Contact Us

We strive to make the claims process as simple and painless as possible. Remember in the event of any emergency, make sure you are safe and the area is secure before starting the claims process. Rapid reporting is needed but safety is paramount in any emergency situation.

Property Claim Process

In the event of damage to your building or contents:

1. Protect the property from further damage:

  • Call the proper authorities and utilities (gas, electric, telephone).
  • Take photos of the damage before having emergency repairs made, such as boarding up windows or covering holes in the roof.

2. Call Berends Hendricks Stuit Insurance Agency to report the loss.

3. Call a contractor to estimate the building damages.

4. Separate damaged contents from undamaged contents. Do not discard any items until the claims adjuster gives you the authority to do so.

5. Keep record of expenses.

6. Do not authorize repairs until the claims adjuster has given you the authority to do so.

After we report the claim to the insurance company, the claims adjuster will:

1. Contact you by phone or mail to discuss the loss

2. Arrange for an appraiser to inspect extensively damaged property

3. Assist you with your choice of contractors to make the repairs

4. Contact you for a settlement

Auto Claim Process

In the event of an automobile accident:

1. Report the accident to the police.

2. Obtain information about the other people involved in the accident such as:

  • Names, addresses and phone numbers
  • Insurance company
  • Type of vehicle
  • Auto and driver’s license numbers.

3. Have your vehicle towed to the nearest repair shop if the vehicle is not drivable. Do not authorize repairs until the claims adjuster gives you the authority to do so.

4. Call us to report the accident.

Windshield, Vandalism or Theft Claim Process

In the event of a windshield, vandalism or theft loss:

1. Report the vandalism loss or theft to the police.

2. Call us to report a loss.

After we report the claim to the insurance company, the claims adjuster will:

1. Contact you to request details of the accident and repair estimates

2. Arrange for an appraiser to inspect the damages of vehicles or property

3. Contact you for a settlement