Careers

Customer Service Agent – Personal Lines

Candidates interested in this position should be able to assist clients with personal lines coverage; work closely with companies to write and maintain business.

Responsibilities:
· Assist and educate clients regarding insurance coverage and exclusions, billing, and policies available by telephone, email, or visits to the agency
· Underwrite and place new accounts; round out current client portfolio
· Quote coverage with our carriers, issue new business, make changes to policies and obtain rates for additional coverage
· Take claim reports and submit internally for processing
· Maintain computer files on clients and detail activities regarding customer contact; maintain active records on company and insured activities
· Access carrier websites for issuing policy changes and new business
· Work with producers on new accounts or changes to existing accounts; keep producers fully informed of important activities on their accounts
· Review terminations and cancellations to determine action to be taken
· Process renewals and remarkets
· Handle premium payment transactions

Qualifications:
· High school diploma or equivalent; 3 years experience preferred
· Property and Casualty License, or acquire license within 60 days of hire
· Maintain knowledge of industry such as new product information, coverages, and technology to stay current and fulfill continuing education requirements
· Knowledge of insurance products and usage including rating procedures, coverages, and industry operations
· Computer skills, including word processing, spreadsheets, internet, email, and data entry skills
· Ability to work in a fast-paced environment
· Ability to problem solve
· Organizing and coordinating skills
· Excellent communication skills, both verbal and written

to apply, please send resume to Denise. DNeuhaus@bhsins.com